Name and describe the five stages of the DMAIC process. What is the purpose of a
Name and describe the five stages of the DMAIC process. What is the purpose of a Project Charter? Describe at least 5 elements included in a charter. Name 5 sources of improvement project ideas for healthcare organizations and give an example project idea for each? What is the purpose of benchmarking and give an example of a typical hospital benchmark source and what it measures. What is Voice of Customer and what are 3 methods of collecting this data?

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